Overview
This policy covers fees for on-site rig assessments, networking integration planning, remote monitoring configuration, and follow-up visits booked with Websycamorefield Mining Review Co., Ltd.
Cancellation by Client
- More than 7 days before visit: Full refund of any deposit paid
- 3–7 days before visit: 50% of deposit retained for scheduling costs
- Less than 3 days before visit: Deposit retained; remaining balance may be invoiced if staff were dispatched
Remote planning sessions cancelled less than 24 hours before the call forfeit the session fee.
Cancellation by Us
If we cancel due to weather, safety, or staff illness, you receive a full refund or priority rescheduling at no extra cost.
Refund Eligibility After Service Starts
- Before on-site arrival: Full refund minus any third-party travel already purchased on your behalf (with receipts)
- After on-site work begins: Partial refund only for undelivered portions (e.g. report not yet written)
- After report delivery: No refund except documented factual errors we verify — we issue corrected pages at no charge instead of cash refunds
Non-Refundable Items
- Travel, lodging, and mileage billed at actual cost
- Korean report translation once translation work has started
- Open-yard morning registrations after the event date
- Hardware, switches, or probes you purchase from third parties based on our recommendations
Rescheduling
One free reschedule per booking if requested at least 48 hours ahead. Additional reschedules incur ₩30,000 administrative fee.
No-Shows
If our team arrives and cannot access the facility within 30 minutes of the agreed time without prior notice, the visit is billed at 50% of the quoted fee. Full fee applies if you cancel on arrival.
Deposits
Deposits for projects above ₩300,000 are applied to the final invoice. Refundable portions follow the cancellation windows above.
Processing Time
Approved refunds are returned to the original payment method within 14 business days. Bank transfers in Korea typically settle within 5 business days after we initiate payment.
How to Request
Email info@websycamorefield.click with booking date, invoice number, and reason. We respond within three business days.
Exceptions
Force majeure events (government orders, natural disasters) trigger rescheduling first; cash refunds when rescheduling is impossible within 90 days.
Effective date: 1 January 2026